Frequently Asked Questions

Frequently Asked Questions

1. What products are available online?

Only a selection of our merchandise is available online as many items in our inventory are unique and one of a kind. If there is something special that you are looking for please stop by our location or phone and speak to one of our sales representatives.

2. Can I send items as gifts?

Almost all items can be sent as gifts, and we will wrap your items in our beautiful Teatro Verde seasonal paper complete with an elegant ribbon. Please request gift wrap when ordering.

3. Can I purchase or redeem gift certificates online?

At this time gift certificates cannot be purchased online, but can be purchased in store. They must be redeemed at our store location.

4. Can I order by telephone?

Yes, please feel free to contact our sales staff at 1-888-4-TEATRO, but please use our secure ordering system to send us your order information and credit card information for security reasons.

5. What forms of payment do you accept?

We are proud to accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and Interac.

6. What kind of browser do I need to order online?

Most modern browsers are able to meet the minimum demands of our site. Our site uses the latest 128-bit SSL encryption for secured transactions.

7. Will I receive an order confirmation via email?

Yes, you will receive an email from outlining the details of your order. Please be sure to check your junk folder if you don't see it within 15 minutes of placing your order.

8. What is the Teatro Verde return policy?

Due to the fact the we sell cosmetics and floral items we have a no refunds, no exchanges policy for health reasons. In accordance with this policy all merchandise at Teatro Verde is new and has not been previously purchased.